What types of products can I get from The Promo Lab?
Is there a minimum quantity that I need order?
What lead times can I expect?
If you have a strict delivery deadline because of an event or campaign live date, please advise us of this as early as you can in the quote process so we can ensure expectations are managed.
Can I request samples prior to approving an order?
Pre-production branded samples are possible where your artwork is setup and printed on a single item but there is a cost attributed to this (this is variable and will be advised at the time of inquiry). This practice is not common and we would only recommend this when a large order is being placed offshore.
We can provide unbranded samples free of charge if they’re sent back to The Lab within 14 days in a resalable condition with all packaging and tags in the same condition as supplied. If the samples aren’t returned within the above guidelines or they are returned damaged, then you will be invoiced accordingly. All shipping costs will be at your expense.
Can you manage and store my order if it’s not ready to be sent?
How much will my delivery charge be?
Costs can vary depending on the size and volume of items + the location at which we will be shipping to. From time to time, additional freight costs will be required (many things can influence this which is sometimes beyond our ability to forecast) however we’ll keep you promptly updated should we expect this to change from initially quoted.
For an approximate per carton cost, please see below. These are subject to change at any time.
2-day South Island $21.50
When is payment due?
We require payment in full, no later than the 20th of each month unless other terms have been discussed and agreed with The Promo Lab Ltd. prior to the order being submitted.
Are there any extra costs on top of the quoted price?
What is your returns policy?
What is your cancellation policy?
You may cancel an order before signing the artwork proof at no charge. If stock has been ordered but production has not commenced, there will be fee to be advised by us at the time of cancellation request. We may refuse cancellation or amendments to orders already approved and/or are already in production. You will be liable to pay for any costs incurred prior to cancellation. These can include administration, freight and product charges.
Have another question? Get in touch.