02PROMOLAB [email protected]



The Promo Lab Limited will provide final pricing once we have sighted finalised artwork. Any work quoted prior to seeing artwork will be indicative only. All pricing quoted excludes 15% GST and any additional freight or artwork services that may be incurred.

The Promo Lab Limited will only proceed with orders that have been approved with purchase order numbers and terms have been approved. Our quotes are valid for 30 days unless specified. By approving your quote and artwork signoff, you are deemed to have read and accepted our terms and conditions.



Branded samples are possible where your artwork is setup and printed on a single item but there is a cost attributed to this (this is variable and will be advised at the time of enquiry). Un-branded samples can be provided free of charge if they’re sent back to the Lab within 14 days in a resalable condition with all packaging and tags as supplied. All shipping costs will be at your expense. If the samples are not returned within the above guidelines or they are returned damaged, then you will be invoiced for the full cost of the item. The Promo Lab Limited reserves the right to charge for any samples where they see fit.


The Promo Lab Limited are responsible for reproduction of artwork supplied by you, or produced against your written order. All artwork proofs are to be signed off in writing via email, either signed or stating that you are happy to proceed with the artwork proof attached. The Promo Lab Limited will agree to provide two art work proofs free of charge, every proof thereafter will incur an additional charge. If for any reason you are unable to view the proofs prior to production, we require written confirmation that you’re happy to proceed without prior viewing and all goods supplied are at your own risk and no claim will be considered should the outcome not align to your expectations. Please read our branding guide for details about the printing methodology.

You are required to provide us with your company PMS colours. In the instance where you do not have these available, we select colours for you and these will be sent to you for electronic approval which may appear differently on different devices. In the absence of client-supplied PMS colours, the final products must be accepted as initially approved.

The Promo Lab Limited accepts no responsibility if the products are branded incorrectly. We also do not accept responsibility for incorrect artwork once the proof has been approved by you. If you choose not to proceed with an order after an art proof has been created, you will be liable for all administration charges including freight associated with your order. We will advise this charge at the time of cancellation.



The Promo Lab Limited retains intellectual ownership of all proposed visuals, concepts and ideas. Any ideas proposed may not be shared with any other promotional company and/or agency or utilised by the client unless using The Promo Lab to implement.


All new clients are required to pre-pay their orders for the first two orders. Clients on account must pay by the 20th of the month following the date of the invoice unless otherwise agreed in writing.

For all overseas indent orders, a non-refundable deposit of 50% of the quote is required on signoff of art proof or pre-production sample. The order will not be placed until payment has been made. Final payment must be made within 5 working days of arrival of goods to the delivery address provided by you.

For any accounts outstanding in excess of 30 days, interest charges of 2.5% per month will apply and all new orders will not be processed until the outstanding payment is made. In the instance where payment is not made post 30 days, The Promo Lab Limited can proceed with deb collection or legal action. You will be required to cover all costs and expenses associated with doing so.



The Promo Lab Limited is responsible for your order until it is delivered to the address that you have provided to us. You are responsible for the care of those goods once delivered and we will not be liable for any damage caused when they’re in your care. Any delivery date or time provided is an estimate only and we take no responsibility for delays that are result of a third party e.g. courier or freight forwarder. We reserve the right to charge additional freight where required


We require all cancellations to be stipulated in writing. If stock has been ordered but production has not commenced, there will be a fee to be advised by us at the time of cancellation request. We may refuse cancellation or amendments to orders already approved and/or are already in production. You will be liable for any product, administration and freight charges associated with your order. The costs that would be charged are: product purchases to date, product repacking and restocking fees, artwork changes, proofs, film and visuals, freight and a 20% cancellation fee to cover admin costs.



The Promo Lab Limited will not accept the return of any branded products. The only exception is if the return request is a result of an error on our part, incorrect supply, there is extensive damage caused prior to you receiving the goods or if the branding is incorrect based on the proof approved. In the instance of stock damage prior to you receiving the order, we reserve the right to repair or replace the damaged stock at our discretion. All returned stock must be in its original condition, including all original packaging and tags. Any stock not in its original condition will be invoiced to you accordingly. We will also only accept the return (based on the stipulations outlined above) if you have notified us within 5 working days from delivery.



All goods remain the property of The Promo Lab Limited until paid for in full. We reserve the right to repossess any stock that is not paid for in full by the 20th of the following month post when the original payment is due. Unpaid accounts will incur late payment fees and you are liable to pay for all legal and collection costs associated.

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